Step by step guide to using the HTML report documents from Noel-Levitz.

Noel-Levitz suggests (slightly revised from the original) that you use the following steps to review the HTML report documents.

Please refer to the guide at the following web site for more information on interpreting and using information from the Student Satisfaction Inventor.

http://www.noellevitz.com/NR/rdonlyres/96A50936-2129-4844-99E8-6BD21F469582/0/4yrprivate.pdf

Step One:  Read the Welcome Page and review the Help Screen 

When you open the document, a Welcome Page will appear.  Please read the Welcome Page. 

The drop-down menu which appears in the upper right-hand corner of the Welcome Page allows you to navigate throughout the report pages in the document. 

Select the Help Screen first and review the information provided there. 

Step Two:  Select the Demographic Report from the drop-down menu

For the main campus report, begin by selecting the Demographic Report.  At the top left hand portion of the page, select “Expand All.”  This will show you the responses for all demographic items on your survey. 

If you used one or more of the campus-defined demographic items, the responses will appear under “Institution Question” and “Group Code.”  Please refer to your hard copy reference for the text of these items and the corresponding responses.  (Note:  these are not the responses to the campus-defined items that students/campus personnel rate for important and satisfaction.  The responses for these items will be found in the Item Report.)

You may also select “Collapse All” to close all the demographic responses, then select one demographic variable at a time to view. 

Step Three:  Select the Scale Report from the drop-down menu

The Scale Report provides you with a big picture overview of how your campus scores compare with the comparison group. 

Note that you may select and sort on any of the columns in the Scale Report and the Item Report.  The first time you select the column, it will sort the responses in descending order and the second time you select it, the sort will be in ascending order.  You cannot sort on more than one factor at a time.  The sort reorganizes the scale listing based on the one column selected. 

Select the “IMPORT” column for your institution’s data set to re-sort the scale scores in descending order of importance.  This shows you the areas of greatest importance at your institution.  You may also select the other columns to determine most / least satisfying; largest or smallest performance gap, and greatest mean difference. 

By using the arrow to the left of each scale, you can review the listing of items within the scale.  For example, to view all items which contribute to the Academic Advising Scale, select the scale to expand the view.  The items which contribute to this scale will then appear.  To collapse the view, simply select the scale again and the view will collapse. 

Step Four:  Select the Item Report from the drop-down menu

The Item Report provides you with scores for each of the individual items on the survey, including any campus-defined items which were rated for importance and satisfaction.  These campus-defined items appear generically as “Campus Item One,” etc.  You will need to refer to your hard copy master for the actual text of these items. 

As with the Scale Report, we recommend that you begin by selecting the “IMPORT” column for your institution’s data set to re-sort the responses in descending order of importance.  This shows you the items of greatest importance at your institution.  You may also select the other columns to determine most / least satisfying, largest or smallest performance gap, and greatest mean difference. 

Step Five:  Select the Strategic Planning Overview from the drop-down menu (if included)

Note:  The Strategic Planning Overview is not available with all report options.  It is included with the main campus report, the year-to-year report, and other comparisons with national groups.  It is not included in target group reports.

The Strategic Planning Overview is a top-line overview of your results.  It lists your strengths in order of importance and your challenges in order of importance.  It also identifies where your data set indicates higher or lower satisfaction than the comparison group, as well as items that reflect higher importance scores.  This report provides you with the information you must know to move forward with using the results. 

Step Six:  Select the Summary Report from the drop-down menu

This report provides the responses to the last summary items on the survey and gives you the bottom line on the perceptions of the group you surveyed.  The scores are based on a 1-7 response scale. 

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