Academic History

• PhD   Washington State University, 1976
• MS    Washington State University, 1972
• BA     Lawrence University, 1970

Expertise

• Training
• Customer Service Outcomes and Process Measurement

Awards

• MBA Hooding Ceremonies, 2002, 2004

Selected Publications

• Hickerson, K.A. (1997). Principles of accountability: A Case study from Deere and Company. Managing Employee Health Benefits, June, pp.6-13.
• Hickerson, K.A. and Anderson, R.C. (1982). Career Development: Whose responsibility?  Personnel Administrator.
• Hickerson, K.A. and Litchfield,H.A. (1978). Professionalism vs. salesmanship: Focusing on evaluation procedure at John Deere. Training and Development Journal, April, pp.53-59.
• Hickerson, K.A. and Hazel, J.T. (1975). A causal analysis of relationships between performance and job satisfaction in eight airman specialties. Air Force Human Resource Laboratory, Brooks AFB, TX (AFHRL-TR-75-67).

Manuscripts

• Hickerson, K.A. (2004). The value of liberal arts for business: How should we answer that question?
• Hickerson, K.A. (2004). A case study in executive decision-making: Universal Banks and Longevity, Inc.

Selected Conference Papers

• The Role of A Liberal Arts University in the Careers of Aspiring Professors in Business (presented at Lawrence University, 2007)
• Sally's Dilemma: Making Tough Choices in Collaborating Visioning (presented to the Eastern Academy of Management, 2006)
• Schneff's Jewelers: A Case Study in Family Business Management (presented to the Eastern Academy of Management, 2006)
• Doing Good for Stakeholders: A Case Study in Marketing Strategy and Organizational Change (presented to the Contemporary Club, October 2002)
• Insurance: Whose Responsibility? (presented to the Contemporary Club, October 2000).

Committees

• Institutional Review Board, 2003-present.
• Academic Support Committee, 2002-2003.
• MBA Orientation Development Committee, 2004.
• Marriage and Family Counseling Service, board member, 1986-2006; (President, 1989.)
• Davenport Public Library, Board of Trustees, 2005-present.
• Long Range Strategic Planning Committee, First Presbyterian Church, Davenport, 2003-2005.
• Quad City Vision for the Future, Education Task Force, 1989-1992.
• Davenport Schools Long Range Planning Committee, 1990.
• St. Ambrose College of Business Advisory Board, 1980-1981.

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