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Email Policy

The Counseling Center staff welcomes your contact. However, we strongly prefer you handle all consultation, appointment scheduling, and discussion of counseling issues via phone or person. The nature of email is like sending a postcard, and we cannot guarantee its confidentiality. In terms of discussing issues, we believe email is not as useful as in-depth, in-person contact. Finally, staff members are at times away from the office, so we cannot guarantee a prompt response. This becomes especially problematic with messages concerning crisis situations.
We take your time and confidentiality very seriously and therefore consider it imperative that you understand the limitations of our use of email technology.

Email sent out to the Counseling Staff

Although you may choose to contact Counseling Center staff via email about such matters as rescheduling or canceling an appointment,

1. Staff may not check their email regularly
2. Staff may inadvertently miss your email message altogether,
3. Email is subject to interception and is not considered reliably confidential.

Bearing this in mind, any urgent or sensitive matter should be handled by means of telephone or face to face conversations rather than by email.

Learn about our Confidentiality & Privacy policy

For more information, contact Steve Tendall, Director of Counseling,at 563/333-6423 or email. 

Hours: Monday, Wednesday, Thursday and Friday from  8:30 a.m.-4:30 p.m.
Tuesday from 8:30a.m.- 7:30 p.m.